Callune Privacy Policy
Last updated: November 6, 2026
Callune is an app where you talk with AI characters and listen to radio shows they host. This policy explains what we collect, where it goes and how to delete it. Callune is for people aged 16 and older.
"We" means Lee Jeheon (이제헌), sole proprietor, Unit 303, 14-3, Gwangun-ro 13-gil, Nowon-gu, Seoul, Republic of Korea. Contact: zeroeodum@gmail.com.
The short version
- Your conversations, memories and character settings are stored on your phone, not on our servers.
- To write a reply, the app sends the parts of the conversation the character needs to our server, which passes them to an AI provider and does not keep them.
- We keep your account, your age band and country, and how much you used the app (token counts, not text).
- We never sell your data and do not use it for ads targeting.
What stays on your phone
- Your messages and the characters' replies
- Summaries and facts the app remembers about you ("memories"), which you can view and delete in the app
- Characters you create and radio episodes already played
- Your birthdate (the app only sends whether you are 16-17 or 18+)
If Android backup is on and your backup is encrypted, Android may back this up to your Google account. Google handles that backup under its own policy; we can't read it.
What we collect on our servers
| Data | Why | How long |
|---|---|---|
| Google account ID and email (via Google Sign-In) | To keep your account, daily energy and coins across reinstalls | Until you delete your account |
| Age band (16-17 or 18+), country, time zone | Content level, daily limit reset, country settings | Until you delete your account |
| Usage records: time, feature, AI model, number of tokens, cost, energy used, safety flags (for example "crisis message", "blocked reply") | Daily energy, cost control, safety statistics. No message text. | 13 months, or until you delete your account |
| Energy top-ups: time, amount, and whether it came from an ad or coins | To add today's extra energy | 30 days |
| Rewarded ads you finished: time, the ad network's transaction ID, the reward | To give the reward once and keep the daily limit | 30 days |
| Purchases: product, Google Play purchase token, price and currency, status | To deliver what you bought, handle refunds, and the weekly limit for 16-17 | Until you delete your account |
| Coin balance (coins you bought and coins you were given, kept apart) | So you can spend your coins | Until you delete your account |
| Picture-making records: time, result (made / blocked / failed), coins charged, number of pictures. No pictures and no descriptions are stored. | Daily limits, charging only for pictures that passed our check | Blocked and failed attempts: 90 days. Successful ones: until you delete your account |
| Reports you send with the Report button: reason, character name, the lines you chose to include, your note | To review reported content | 180 days |
| Safety blocks for sexual content involving minors: the one flagged message or field (only that one, not the conversation), where it happened (chat, character creation or picture description), the safety category and score, and the time | So a person can review it and decide appeals | 180 days. Kept longer only while the account is suspended or an appeal is open, then deleted |
| Appeals you send from the suspended screen: your message and the time | To review your appeal | Deleted together with the safety record above |
Our server runs on Supabase in the United States (us-east-1).
When you talk to a character
Each reply needs an AI model. The app sends our server: the character's settings, a short list of things it remembers about you, a recent summary, and the last few messages. Our server adds safety rules, sends this to an AI provider, streams the reply back and does not store the text.
Before and after each reply, your latest message and the reply are checked by an automated safety classifier. If you seem to be in crisis, the character steps out of the story and shows crisis line information. Unsafe replies are replaced.
If a message, character setting or picture description is sexual content involving minors, it is blocked and the account is suspended. We keep only that one flagged item, as described in the table above, so a person can review it. You can appeal from the app or by email.
Service providers
| Provider | What they receive | Their retention |
|---|---|---|
| Supabase (USA) | Everything in "What we collect on our servers" | Hosts our database |
| DeepInfra (USA) | Conversation context for a reply | Under their API terms; not used for training |
| Anthropic (USA) | Conversation context for a reply; batches of messages for memory clean-up | Up to 30 days for safety monitoring |
| OpenAI (USA) | One message or reply at a time, and profile pictures you upload or make, for the safety check only | Up to 30 days for safety monitoring |
| AI image provider (only when this feature is on) | Only if you use "Make with AI": the style and appearance you picked and your short description, with our safety wording added | Under their API terms |
| Sign-in; Play Store app delivery, voice download and payments | Under Google's policy | |
| Google AdMob | Only when you choose to watch a rewarded ad: device information and the advertising ID, plus your Callune user ID so we can give the reward | Under Google's policy. |
None of these providers may use your data to train their models under our agreements with them.
The voices are generated on your phone. Your voice is never recorded.
Children
Callune is not for children. You must be 16 or older. If we learn that a user is under 13, we close the account and delete their server data. If you believe a child under 13 is using Callune, report it in the app or email zeroeodum@gmail.com.
Deleting your data
- Delete account: Me → Delete account in the app, or email zeroeodum@gmail.com from your Google account email. We delete your account, usage records, energy and coin records, picture-making records, safety records, appeals and reports within 30 days.
- On your phone: uninstalling the app or clearing its storage deletes your conversations and memories. You can also delete single memories in the app.
- Web page for deletion requests: callune.app/delete
Your rights
Depending on where you live (for example California, the UK, the EU, Canada, Australia, New Zealand, Singapore), you can ask to access, correct, delete or get a copy of your data, and to object to some processing. Email zeroeodum@gmail.com. We answer within 30 days. We do not sell or "share" personal information as defined by California law.
Your data is processed in the United States.
Security
Connections use HTTPS. Our AI keys stay on our server, never in the app. Database rows are protected so each user can only reach their own account data.
Changes
We'll show a notice in the app before important changes take effect.
Contact
Lee Jeheon (이제헌), sole proprietor, Unit 303, 14-3, Gwangun-ro 13-gil, Nowon-gu, Seoul, Republic of Korea, zeroeodum@gmail.com